What is the rating on an Indirect Water Heater? (Energy Rebates) Answer: You would put "not applicable" (n/a), our units work off your furnace or boiler.
Do I have to mail my Product Registration Card or can I scan and email to Heat-flo? Answer: You can either mail, scan and email to email@example.com or you can register on our website.
How do I find a distributor in my area? Answer: Contact your local sales representative. Go to "Rep Locator" on our website for a list of local area coverage.
I am a homeowner can I purchase direct from Heat-flo? Answer: Heat-flo does not sell direct. Contractors can contact there local Heat-flo wholesaler.
What is the maximum temperature for my Indirect Water Heater? What is the recommended Temperature? Answer: The maximum temperature is 150 degrees. The recommended and factory set temperature is 120 degree
How do I become a distributor of Heat-flo products? Answer: Contact firstname.lastname@example.org.
How do I purchase a replacement anode rod? Answer: Contractors can contact local Heat-flo wholesaler.
What does a Heat-Flo unit use for a heat source? Answer: An Indirect Water Heater uses a furnace or boiler. The Storage tank uses a domestic water heating unit such as an on-demand type heater or combination boiler.
Can I register my unit online? Answer: Yes, listed on our website.
Why am I getting brown/rusty water from the hot water only? Answer: This is an indication that the anode rod in the unit has been completely consumed.
Can a unit be laid down to ship to end user location? Answer: No, it is not recommended.
Can a unit be installed diagonally instead of vertically for tight space installations? Answer: No, the unit would not work properly. This would cause the unit to constantly call for heat. Scald issues would occur.
What size expansion tank would my installation require? Answer: The potable expansion tank size is determined by the volume of hot domestic water in the system.
Are Heat-flo units glass lined or solid stainless steel? Answer: All stainless steel construction.
Who can I contact for Tech support, Customization, Sizing, Banking multiple units together, etc...? Answer: Contact us at 508-278-2400 or email email@example.com. You can also contact your local sales representative.
Does my unit have an anode rod? If so, what type? Answer: Heat-flo units have been manufactured with a sacrificial magnesium anode rods since approximately September of 2014.
What parts of the country do you ship to? Answer: We ship to the 48 contiguous states, Alaska and Canada.
Where is the serial number located? Answer: On the rating plate located above the drain valve.
If I have a well can we install a Heat-flo unit? Answer: The all stainless steel construction of the Heat-flo tank is well water friendly.
Can my unit be installed outside? Answer: NO.
Can I make my own modifications? Answer: NO.
Can I use my wood stove as a heat source for my unit? Answer: YES, providing that the water temperatures are properly controlled.
I am not a contractor can I install unit myself? Answer: NO
Why do I get an occasional spurt of air from my hot water faucet? Answer: Your Heat-Flo tank is equipped with a sacrificial anode rod, which deteriorates slowly over time, during which small gas bubbles form on the surface of the anode and release at a nearly imperceivable rate. If you have soft water, or a water softening system, the anode rod will deteriorate at a much higher rate, causing greater out-gassing. If the tank is idle for a long period, the gas will collect at a high point in the system, typically the faucet. Work with your water quality specialist to adjust the softness to an acceptable level.