Frequently Asked Questions

What is the rating on an Indirect Water Heater? (Energy Rebates)    

      A.  You would put "not applicable" (n/a), our units work off your boiler.

Do I have to mail my Product Registration Card or can I scan and email to Heat-flo?   

      A.  You can either mail, scan and email to warranty@heat-flo.com or you can register on our website.

How do I find a distributor in my area?     

      A.  Contact your local sales representative. Go to "Rep Locator" on our website for a list of local area coverage.

I am a homeowner can I purchase direct from Heat-flo?   

      A.  Heat-flo does not sell direct. Contractors can contact their local Heat-flo wholesaler.

What is the maximum temperature for my Indirect Water Heater? What is the recommended Temperature?    

      A.  The maximum temperature is 150°. The recommended and factory set temperature is 120°.

How do I become a distributor of Heat-flo products?   

      A.  Contact sales@heat-flo.com.

How do I purchase a replacement anode rod?     

      A.  Contractors can contact a local Heat-flo wholesaler.

What does a Heat-Flo unit use for a heat source?    

      A.  An Indirect Water Heater uses a boiler. The Storage tank uses a domestic water heating unit such as an on-demand type heater or combination boiler.

Can I register my unit online?     

      A.  Yes, listed on our website.

Why am I getting brown/rusty water from the hot water only?     

      A.  This is an indication that the anode rod in the unit has been completely consumed and needs to be replaced.

Can a unit be laid down to ship to end user location?   

      A.  No, it is not recommended.

Can a unit be installed diagonally instead of vertically for tight space installations?   

      A.  No, the unit would not work properly. This would cause the unit to constantly call for heat. Scald issues would occur.

What size expansion tank would my installation require?     

      A.  The potable expansion tank size is determined by the volume of hot domestic water in the system.

Are Heat-flo units glass lined or solid stainless steel?     

      A.  All stainless steel construction.

Who can I contact for Tech support, Customization, Sizing, Banking multiple units together, etc...?     

      A.  Contact us at 508-278-2400 or email support@heat-flo.com. You can also contact your local sales representative.

Does my unit have an anode rod? If so, what type?     

      A.  Heat-flo units have been manufactured with a sacrificial magnesium anode rod since approximately September of 2014.

What parts of the country do you ship to?     

      A.  We ship throughout the US and Canada.

Where is the serial number located?     

      A.  The serial number is located on the rating plate, which can be found on the front of your unit.

If I have a well can we install a Heat-flo unit?     

      A.  The all stainless steel construction of the Heat-flo tank is well water friendly.

Can my unit be installed outside?     

      A.  NO.

Can I make my own modifications?     

      A.  NO.

Can I use my wood stove as a heat source for my unit?     

      A.  YES, providing that the water temperatures are properly controlled.

I am not a contractor can I install unit myself?     

      A.   NO

Why do I get an occasional spurt of air from my hot water faucet?      

      A.  Your Heat-Flo tank is equipped with a sacrificial anode rod, which deteriorates slowly over time, during which small gas bubbles form on the surface of the anode and release at a nearly imperceivable rate.  If you have soft water, or a water softening system, the anode rod will deteriorate at a much higher rate, causing greater out-gassing. If the tank is idle for a long period, the gas will collect at a high point in the system, typically the faucet. Work with your water quality specialist to adjust the softness to an acceptable level

© 2020 Heat-flo. All Rights Reserved