Company Profile: Heat-flo, Inc.

Heat-flo, Inc. is an American owned and operated company that specializes in the design, manufacturing, and production of Stainless Steel Tank-Type Water Heaters. Their main line of products include Indirect-Fired Water Heaters, Hydronic Buffer Tanks, Booster/Storage Tanks, Multi-Energy Tanks, and Electric Tanks.

Heat-flo’s manufacturing facility is located in Uxbridge, Massachusetts where they ship products throughout the United States and to parts of Canada. Established in 1998, Heat-flo has been proudly providing hydronic solutions through quality-designed and manufactured products.

During the 20+ years Heat-flo has been operating, they have worked hard to enhance the quality of their product, addressing every area of concern brought to their attention by the homeowner, contractor, and wholesaler.

Chris K. is Heat-flo’s Welding Group Supervisor and has been with the company for over 7 years. He has worked directly with the management and was able to offer some insight into Heat-flo’s core principles and philosophies.

“[Heat-flo] takes pride in [its] work and [products],” Chris began, “and [we expect] quality out of everyone.” 

With meticulous attention to detail, Heat-flo has been Raising the Standard by continuously improving product quality while attending to the needs and requirements of the installing contractor. This has gained Heat-flo favorable notoriety in the Northeast, and they continue to expand to other parts of the country.

“I only install Heat-flo,” one contractor stated at the 6th Annual Supply New England Customer Appreciation Event held at Gillette Stadium on June 6, 2019. “I’ve installed others before, but the first time I installed Heat-flo, I was hooked.” The contractor went on to explain how he had completed his first installation of a Heat-flo Indirect-Fired Water Heater and fired the boiler up. After taking a trip to his truck to drop off his supplies, he returned to a quiet basement.

“Everything was quiet, so I thought ‘hey, maybe I forgot to turn the boiler on.’ I checked, and sure enough, the boiler was fired up, so I checked all the other connections, and I checked the thermostats. I couldn’t believe it – the boiler was up to temperature; the heater was up to temperature – no more than 12 to 15 minutes.”

“The units are light; fittings on top; easy to install,” another contractor noted at the same event. “And it’s a good-
looking unit to boot.” 

The company, with their wholesale partners and Sales Reps, has grown to a team of hundreds – and this team relies on continuous improvement, quality products, and outstanding customer service. That is the hallmark of Heat-flo.

“We have had great success with Heat-flo,” Emco Halifax, a satisfied Heat-flo customer states. “Service from Heat-flo has been great. Any questions I have [are] always answered in a timely manner, thanks to [Heat-flo’s dedicated customer service team].”

When you call Heat-flo, you’re not going to be prompted to press button after button to speak with the department you’re seeking. You’ll be greeted by a friendly Customer Service agent who will be sure your questions are addressed by the appropriate party.

The value Heat-flo puts on their customers is what sets them apart.

Stop by Booth 2490 in the West Hall to experience world-class customer service in person.

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